FAQs

Warranty Policy

At EOZ VR, we stand behind the quality of our products and your satisfaction is our top priority. This warranty policy outlines the coverage and terms for our products, including Tundra Trackers, EOZ Straps, and other accessories.

1. Tundra Trackers Warranty

We offer a comprehensive warranty for our Tundra Trackers that covers any defects in materials or workmanship for a period of one (1) year from the date of original purchase. If a defect arises and a valid claim is received by us, we will, at no charge, repair or replace the defective product.

Coverage:

• The warranty covers any manufacturing defects that affect the functionality of the Tundra Trackers.
• The warranty does not cover normal wear and tear or damage caused by accident, misuse, or abuse.

How to Make a Claim:

• To initiate a warranty claim, please contact our customer service with your proof of purchase, a description of the issue, and any other requested information.
• If the product is deemed eligible for warranty service, we will provide you with instructions on how to return the product.

2. EOZ Straps Warranty

Our EOZ Straps come with a warranty period of six (6) months from the original date of purchase. This warranty covers defects in materials and workmanship. It does not cover damage due to improper use or alterations made to the straps.

Coverage:

• The warranty applies to any defects that compromise the integrity or function of the EOZ Straps.
• The warranty does not extend to any accessories or other items used in conjunction with the EOZ Straps.

Claim Process:

• To file a warranty claim for EOZ Straps, please provide proof of purchase and a detailed description of the defect to our customer support team.
• We will assess the claim and determine the appropriate course of action, which may include repair, replacement, or other resolution.

3. Other Accessories Warranty

All other accessories sold by [Your Company Name] are warranted against defects in materials and workmanship for a period of six (6) months from the original date of purchase. This warranty is limited to the repair or replacement of the defective accessory.

Exclusions:

• This warranty does not apply to consumable items or accessories that have been damaged due to user negligence, accidents, or modifications.

Claim Submission:

• Submit a warranty claim by providing proof of purchase and a description of the defect to our customer service department.
• If the accessory is deemed to be under warranty, we will guide you through the return and service process.

General Terms:

• This warranty is non-transferable and applies only to the original purchaser.
• Warranty service may be rendered at our discretion, and we reserve the right to replace the product with a functionally equivalent product.
• Shipping and handling fees for warranty service may apply.
• This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.