Shipping policy

1. Order Processing

• All orders are processed within 1-2 business days (Monday-Friday, excluding public holidays)

• Orders placed after 3:00 PM CST will be processed on the next business day

• Delays during peak periods will be notified via order confirmation emails

2. Shipping Methods

Service	Delivery Time	Tracking
Standard Shipping	7-15 business days*	Basic
Express Shipping	3-7 business days*	Premium

Shipping costs are calculated based on:

• Package weight

• Destination country
  Final rates visible at checkout

3. International Shipping

• Coverage: Available to most countries (specific restrictions apply)

• Customs Clearance:

  • Commercial invoices with product descriptions and HS codes included

  • Customers are responsible for all import duties and taxes

  • Non-compliance with customs may result in package abandonment

4. Shipment Tracking

• Tracking numbers emailed within 24 hours of dispatch

• Allow 24-48 hours for tracking system activation

• Contact your local postal/courier service for delivery exceptions

5. Prohibited Destinations

We cannot ship to:

• Countries under international trade embargoes

• Territories requiring special export certifications

• High-risk fraud regions (determined at our discretion)

6. Delivery Failure Protocol

• Lost package:

  • Investigation initiated after 15 business days past estimated delivery

  • Requires proof of non-receipt from local carrier

7. Policy Governance

• Delivery timelines exclude:

  • Customs clearance delays

  • Natural disasters/force majeure events

• Full liability limited to order value per applicable consumer laws